At Eatsie, we pride ourselves on quality and customer satisfaction. If for any reason you are not completely happy with your purchase, please review our return and exchange policy below.

General Policy

• Returns and exchanges are accepted within 14 days of the order date.
• Products must meet the conditions listed below to qualify.

Proof of Purchase
To process a return or exchange, you must provide a valid receipt or order confirmation as proof of purchase.

Clearance & Sale Items

• Clearance and sale items are final and cannot be returned or exchanged.

Condition of Items

• Items must be unused, unopened, and in the same condition as received.
• Products must be returned in the original, undamaged Eatsie packaging.
• Returns not sent in the original carton may be subject to penalties or rejection due to product damage.

Customer Error Returns

• If a return is due to customer error (e.g., incorrect flavour or strength ordered), the customer will be responsible for return shipping costs.
• Standard return collection fee within South Africa: R65 (from your door back to our warehouse).

Refund Deductions

• For approved refunds, Eatsie will deduct R130 from the refund amount to cover shipping costs (including original delivery and return).

Company Error Returns

• If a return is required due to an error on Eatsie’s side (e.g., incorrect product sent, damaged item on delivery), we will cover all shipping costs.

Contact Us

• For any return or exchange requests, please contact our support team at:
  sales@eatsie.co.za

Note
Cannabis edibles are consumable products. For safety and compliance reasons, returns may be limited to unopened and sealed items only.