At Eatsie, we strive to provide a smooth and reliable shopping experience. Below you’ll find everything you need to know about our shipping process, delivery options, and important information regarding your orders.

Nationwide Shipping Options

We proudly deliver across South Africa with three convenient options:

1.Value Delivery

Zone-Based Fees: Delivery costs are calculated based on your destination:

• Local Zones – Lower delivery fees (nearby areas)
• Main Zones – Standard delivery fees (urban areas)
• Regional Zones – Higher delivery fees (remote/outlying areas)

Delivery Time: Up to 4 working days from the time your order is dispatched (excludes weekends & public holidays).

2. Express Delivery

• Zone-Based Fees: Express fees vary by destination and will be shown at checkout.
• Delivery Time: Delivered within 2 working days from dispatch (subject to courier availability).

3. FREE Delivery

• Spend R1500 or more in a single order and qualify for free Value Delivery.
• Delivery Time: Same as Value Delivery (up to 4 working days).

Delivery times are estimates and may vary depending on your location and external factors.

Order Processing

• Processing Time: All orders are processed within 24 hours of cleared payment.
• During peak periods or promotions, processing may take slightly longer.
• Order Confirmation: You’ll receive a confirmation email with your order details and shipping information once your order is placed.

Shipping Restrictions

• South Africa Only: We currently deliver to addresses within South Africa.
• No International Shipping is available at this time.

Tracking Your Order

• Once dispatched, you’ll receive a shipping confirmation email with a tracking number.
• Use this number to track your order via our courier’s website.

Important Information

• Business Days: Monday to Friday, excluding weekends & public holidays.
• Delivery Address: Please ensure your delivery details are accurate and complete. Eatsie is not responsible for delays due to incorrect or incomplete addresses.
• Possible Delays: While we aim for timely delivery, delays may occur due to weather, courier backlogs, or other factors beyond our control.

Contact Us
If you have questions about your order or need help with shipping, please reach out to our customer service team:
sales@eatsie.co.za

We’re here to help ensure your order arrives safely and on time.